Frequently asked questions

Short, honest answers to things collectors have written in about. If you don’t find your question here, the contact page has the support inbox.

The site looks red on my Samsung phone. Is something broken?

Almost certainly not on our end. Samsung Internet has a setting called Dark mode → Dark sites (under Settings → Sites and downloads → Dark mode) that applies its own colour filter on top of every dark website you visit, meant to boost contrast. Its side effect is that warm oranges get pushed toward blood red. Every ember-coloured surface picks it up: the Scan button, the “Continue” button and the flame gradient on the headline.

To see the site in the colours we intended, switch that Samsung Internet setting from Dark sites to Light sites (or turn Dark mode off entirely). The change affects only how Samsung Internet renders dark sites; it does not turn our site light. Chrome, Firefox and Safari on the same phone show the site correctly regardless. The filter is specific to Samsung Internet.

One more knob on the same phone if orange still reads pinker than you expect: Settings → Display → Screen mode on Galaxy devices defaults to Vivid, which over-saturates warm colours on the AMOLED. Switching to Natural tames it for every app, not just this one.